Cancellation and Refund Policy

This policy complements the ProleadSync Terms and applies to paid subscriptions, renewals, cancellations and refund requests.

1. Identification and contact

ProleadSync is operated by Rodrigo dos Santos Silvano, Portuguese tax number 275096688, with address at Rua Quinta do Pincho Lote B8 R/C Direito, 6300-420 Guarda, Portugal. For cancellations, refund requests, withdrawal notices or support, you may use ajuda@proleadsync.com or +351 935 655 950.

2. Subscription cancellation

You may cancel automatic renewal at any time in the billing area of your account or through the contacts above. Cancellation prevents the next renewal, but access to the paid plan remains available until the end of the period already paid for, unless the law requires otherwise.

3. General refund rule

Unless mandatory law provides otherwise or the issue is attributable to ProleadSync, fees already charged are not refundable on a pro rata basis merely because of non-use, a forgotten cancellation or a change of mind after the normal start of the paid period.

Refunds may be considered for duplicate charges, serious technical failure attributable to ProleadSync or any other situation in which the law requires repayment.

4. Consumers and the right of withdrawal

If you contract ProleadSync as a consumer, you benefit from the legal 14-day withdrawal period from the initial conclusion of the distance contract.

If you expressly request the start of the service during that period and acknowledge that, once the service has been fully performed, you lose the right of withdrawal, ProleadSync may begin performance before the end of the 14 days. For the part already performed up to the date of a withdrawal request, the legally admissible proportional amount may be due.

If ProleadSync has not received that express request on a durable medium or another legally valid equivalent, the consumer's mandatory rights apply as provided by law.

5. How to exercise withdrawal

You may exercise withdrawal through any unequivocal statement sent to ajuda@proleadsync.com or to the postal address stated in this policy. If you wish, you may use the following wording:

I hereby withdraw from my contract relating to the ProleadSync subscription.
Name:
Account email:
Subscription date:
Request date:

6. Approved refunds

Where a refund is due or approved, the amount is returned through the same payment method used for the purchase, unless technically impossible or a different legally admissible arrangement is agreed. The actual timing depends on the payment processor and the issuer of the payment method.

7. ADR and complaints book

If you are a consumer, you may use the CNIACC - National Consumer Conflict Information and Arbitration Centre at www.cniacc.pt, without prejudice to other legally competent entities. The official list of Portuguese ADR entities is available at consumidor.gov.pt.

You may also submit a complaint through the Portuguese Electronic Complaints Book.